Cancellation and Return
Items must be new and in unused condition. To return items for an exchange or refund you must contact SofaDreams via email or phone within 7 days of receipt of the delivery.
All returns are subject to shipping charges to be paid be the customer. SofaDreams can provide a quote and the service if requested by the customer. All 3rd party delivery services chosen by the customer are also acceptable.
Returns are only accepted in their original packaging and in the exact same condition as received. Once an item has been removed from its original packaging and assembled it is no longer eligible for return or refund. Custom order products such as items where upholstery fabrics have been selected by the customer as well as clearance items which have been discounted are non refundable and may not be returned. In the event that SofaDreams makes an exeption and accepts a return for a custom made order a minimum restocking fee of 50% of the original sales price will be applied. All returned items are subject to inspection once received at sofadreams. If an item is received in a different condition than it was delivered SofaDreams reserves the right to apply repair-/ replacement charges. Charges will be deducted from the amount to be refunded.
All measurements and dimensions are provided in the item descriptions. Please be sure to measure the area, as well as doorways, hallways and stairwells to ensure the items ordered will fit in your designated area. SofaDreams will not be responsible for shipping costs or additional expenses on items that are too large for your space. Items damaged in transit will be restored to first quality condition or replaced in accordance with our shipping policy and are not eligible for refund.
Every effort is made to provide high quality, accurate images to assist you in selecting your furniture. However, images may vary in color depending on a number of factors including but not limited to individual computer monitor color settings, photography, lighting and natural variations. Therefore the item you receive may not be an exact match to what you see on your computer screen. Sometimes measurements in furniture size are rounded off and thus may vary slightly from the description. If you require precise dimensions or colors, please contact us by phone or email for further assistance. Please note: SofaDreams is not responsible for color variations or measurements that are slightly off (three inches or less). All returns will be subject to our return policy and all applicable fees.
All Sofadreams.com products are made to order as per client specifications.
If a client wishes to cancel his or her order, the following cancelation fees will apply for all Sofadreams.com orders:
1. Cancellation within 10 days after the initial deposit - free of charge
2. Cancellation after 10 days after the initial deposit - 10% of the total sales price
3. Cancellation after 20 days, after initial deposit - 25% of the total sales price
All refunds will be processed in the same way as the original payment was made.
Sofadreams.com reserves the right to cancel any order for any reason, including for no reason at all. Customers will be notified via email if their order has been cancelled.
If for any reason you are unsatisfied with your purchase, please contact us before leaving negative or neutral feedback. We will do anything within reason to favorably resolve any issues. We strive to be a 5 star company, and we are committed to providing outstanding customer service. Please do not hesitate to contact us, if you have any questions.